1. What is personal data?
Personal data means any information concerning the personal or material circumstances of an identified or identifiable individual (the data subject). These include for example your name, address, telephone number, date of birth or e-mail address. Information which we cannot link to your person (or only after an unreasonable amount of research because the personal data has been masked) is not regarded as personal data.
2. What personal data do we collect and process?
Information that is collected automatically: As soon as you visit our websites, we collect and store certain information automatically. This information includes Internet protocol addresses (IP), the type and version of browser you are using, your operating system and platform, including the uniform resource locator (URL). We store this data in a completely anonymous way.
Information that you provide us with: Personal data you share with us in the course of submitting an order remain completely confidential. This includes, for example, your contact data, and your birth date and telephone number, including your payment information.
Information from other sources: In order to deliver your future orders securely and safely, we obtain information on payment behavior, such as from mail-order companies, credit bureaus or updates regarding ordering and delivery addresses of parcel delivery and transport companies.
3. What does Cano use your personal data for?
Cano uses your personal data exclusively to offer you the most comprehensive range of services via the Cano websites or to react to your enquiries as efficiently as possible. No other use of your personal data is made. Your personal data is not passed to Third Parties, nor is it used for the purpose of advertising unless you have expressly permitted us to do so.
On making a subscription to the free Newsletter you grant Cano permission to inform you about the most current products, services, events and special offers in your area of interest at irregular intervals. You can unsubscribe at any time via the link provided at the bottom of the newsletter.
The data which is collected during an online purchase is used solely for the purpose of fulfilling the order process, to deliver the goods, to arrange payment and to send you information about your order . The information stored in your customer account will not be used for any other purpose. We will save the content of this contract and send all your order details to you by email. You can view our terms and conditions here https://www.canyon.com/en/terms_conditions.html at any time. For security and data protection reasons, your order details will not be available online.
4. Impersonal data
We do not generate any user profiles. Information stored on our servers about customers will be only in the form of anonymous or pseudonymous data and used solely in the delivery of our varying services or for evaluation purposes. For this purpose we insert so-called “cookies“. At various points on our website, we use “cookies.” Cookies are small text files that the web browser stores on your hard drive. The inserted cookies serve the purpose of ascertaining in particular the frequency of website use and the number of users. This is how we learn which areas of our website and other websites our users have visited
The data stored on these visits cannot, however, be traced back to the user. All the anonymous data collected will not be matched to your personal. Most browsers are pre-set in order that accept cookies automatically. You, however, may deactivate the saving of cookies or adjust your browser in such a way that it informs you before cookies are saved. Users who do not accept cookies may not be able to access specific areas of our website. However, our website is generally open to users, whose browsers do not accept cookies.
Our sites receive social plug-ins from the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. The social plug-ins include the Facebook “Like” button. When you access a website from our website that contains this type of plug-in, your browser establishes a direct connection with the Facebook servers and sends this data to Facebook. This is true regardless of whether you are a member of Facebook, whether you are logged in while visiting our site as a member of Facebook, or if you click the plug-in. If you are a Facebook member and are logged in at Facebook while on our website, Facebook will assign your visit to our site to your Facebook account, even if you do not click the social plug-in. But if you do click the plug-in, this information will be transmitted to your Facebook account and stored there. The nature and extent of information transmitted to Facebook data are beyond our control. Nor do we know in detail which of your data will be transmitted to Facebook, or for what purpose Facebook uses this data. This data includes your IP address, and Facebook’s own information on the website you visited, the date and time of the visit and other browser-related information. If a visitor visits the Cano website while also logged in on Facebook, their login ID will also be collected and processed, and Facebook will assign this visit to the visitor’s Facebook account. You must log out of Facebook before visiting our website if you want to prevent the embedded Facebook social plug-in on our site from transmitting your data to your Facebook account. More information on Facebook can be found at the following website:
Refer to Facebook privacy policies for more information on the collection, storage and use of your personal data by Facebook, and the configuration options available to you to protect your personal information:
5. Google Analytics
6. Security of your data stored by Cano
Personal data you send us via our website and e-mail are secure. We undertake to protect your privacy and to treat your personal data confidentially. If we receive personal data from you, this data is stored on safe servers. Access to the aforementioned servers is only permitted to specially authorized technical, commercial and editorial personnel. These members of staff are required to treat information which comes to their knowledge confidentially and to observe and data protection laws which are in force. In order to avoid the loss or misuse of data stored by Cano, we take considerable technical and organizational security precautions which are regularly updated to ensure that they meet the latest technological standards.
Please note, however, that due to the structure of the Internet it is possible that data protection regulations and the above mentioned security precautions may not be observed be other persons or institutions outside our sphere of responsibility. In particular data which is not encrypted – even if this data is transmitted by e-mail – may be read by Third Parties. We have no influence on such circumstances from a technological point of view. It is therefore ultimately the responsibility of the user to protect his personal data from misuse either by means of data encryption or any other means at the user’s disposal.
7. Will your personal details be passed on to Third Parties?
The personal data collected on Cano websites is stored and processed on various Cano servers. Your personal data will not normally be passed on to Third Parties and although we do everything within our power to protect your personal data, we may under certain circumstances be required by law or court judgement to reveal information about you to public authorities.
8. Hyperlinks to other websites
On our websites there are so-called hyperlinks to the websites of other providers. By clicking on these links you will be automatically redirected to the website of the other provider. You will recognize this by the change of the URL among other things. We accept no responsibility for the treatment of your personal data on these websites by Third Parties since we have absolutely no control over them and cannot guarantee that these institutions observe data protection regulations currently in force. Please inform yourself about the Privacy Policies of the relevant providers on their respective websites.
9. Information relevant to the storage/deletion of your personal data by Cano
Cano stores your personal data only as long as this is in accordance with current law. Upon request we will be pleased to inform you whether and which data we have stored about you. Should it become apparent that in spite of our efforts incorrect data about you is stored by us, we will amend this incorrect data without delay. Further, should you require that all your personal data is deleted, then this will also carried out upon request without delay. In the event that a deletion of your personal data is not possible on legal grounds, then the aforementioned data will be blocked. Please note, however, that following deletion of your personal data we will not be able to offer you services available on our website or only to a limited extent.
If you have any enquiries pertaining to these matters please contact us!